Cancellation & Refund Policy

We understand that bridal schedules or wedding color palette decisions may change. Patrons are eligible for cancellation with a 100% full refund provided the request is submitted prior to courier dispatch:

• Cancellation Window: Orders can be cancelled free of charge within 12 to 24 hours of placement, or anytime before an Air Waybill (AWB) tracking number has been generated by our logistics partners.
• How to Cancel: Navigate to your Orders Dashboard and select "Cancel Order", or message our boutique concierge via WhatsApp at +91 9824779591 with your Order Reference Number (e.g. #SR10245).
• Automatic 100% Refund: Upon successful pre-dispatch cancellation, your full order amount is immediately released and credited to your original payment source via Razorpay.
• Post-Dispatch In-Transit Orders: Once an order has been picked up from our atelier by Blue Dart or Delhivery, it enters active transit and cannot be cancelled in flight. In such instances, please receive the parcel and initiate a standard 7-day return request upon delivery.

Kalyana Vastra proudly offers an exclusive 7-Day Return and Exchange Window. If your handloom saree does not completely exceed your expectations, you may submit a return or exchange request within seven (7) calendar days from the date of confirmed delivery recorded by our courier partner.

Given the delicate heirloom nature of pure mulberry silk and authentic zari, returned items must satisfy the following criteria:

Every saree passes a rigorous 4-step quality audit before leaving our atelier. However, in the rare event of transit damage, loom tears, or receipt of an incorrect product:

• Notification Window: Please notify us within 48 hours of delivery by sending an email to support@kalyanavastra.com or messaging our WhatsApp concierge at +91 9824779591.
• Documentation: Please share clear photographs or a short video demonstrating the defect, damaged outer packaging, and Silk Mark tag.
• Priority Resolution: Upon verification, our concierge will immediately dispatch an expedited reverse courier pickup at zero cost to you and offer an instant priority replacement or a 100% full refund including all taxes.

Once your return parcel arrives back at our Surat atelier, our handloom masters inspect the item within 2 business days. Upon approval:

Banking Cycle Disclaimer: All prepaid refunds are powered directly through Razorpay Software Private Limited. While Kalyana Vastra initiates the refund within 48 hours, the actual credit time is dependent on your card-issuing bank and the Reserve Bank of India settlement clearing schedules. A Razorpay Refund ARN (Acquirer Reference Number) will be provided for tracking with your bank.

6. Cash on Delivery (COD) Refund Settlement Procedure

For orders originally settled in cash upon delivery, our customer concierge team will contact you securely via email or WhatsApp following pickup verification to request:

• Beneficiary Account Holder Name
• Bank Name & Branch
• Account Number
• Bank IFSC Code (or verified UPI ID / VPA)

Refunds are transferred directly via NEFT/IMPS within 3–5 working days of details verification. We never ask for ATM card PINs, CVV codes, or net banking passwords.